Terms and Conditions for Sri Guru Raghavendra Matrimony (OPC) Private Limited
Last Updated: 24-Aug-2024
Welcome to Sri Guru Raghavendra Matrimony (OPC) Private Limited ("Website", "Service", "we", "our", "us"). By using our services, you agree to the following terms and conditions. Please read them carefully.
1. Service Description and Usage
- Matching profiles are shared one-to-one via WhatsApp based on the user's search criteria, manually filtered by our team. These profiles are not shared in a WhatsApp group.
- Our Android and iOS apps are under development. Once fully tested and launched, the service will be handled through the app. Until then, services will be delivered via WhatsApp.
- Matching profiles are sent to the user's registered WhatsApp number based on availability and criteria.
- Due to workload, responses from our matrimony team may be delayed by up to a week or 15 days. Users are requested to wait patiently and may send reminders every 3 days via call or WhatsApp if they haven’t received matching profiles yet.
- The number of matching profiles depends on the user’s profile, search criteria, and availability in our matrimony database. Profiles are sent in batches of 5 or 10, depending on availability. If fewer profiles are available, batches may not apply.
- Our website mentions "unlimited matching profiles." However, the term "unlimited" is subject to the availability of matching profiles that meet the user's criteria and the profiles available in our database.
2. User Responsibilities and Code of Conduct
- Users must provide complete biodata as per the provided template (including profile image and detailed information). The details must be accurate and include correct information such as date of birth, time of birth, place of birth, education, work location, annual income, native place, caste, height, and contact details.
- The service is strictly for Brahmin community profiles only. Non-Brahmin users who attempt to register will not have their profiles created, and no refunds will be provided.
- Users must refrain from fake or misleading information, including incorrect salary or caste.
- Users should not harass or bother other members if they are not interested. Sending unwanted messages, making frequent calls despite rejection, or engaging in inappropriate behavior is strictly prohibited.
- The number of matching profiles a user receives depends on the availability of compatible profiles. Users cannot question the number of profiles shared, as it is subject to factors like age, education, location, height, salary, native place, caste, etc.
3. Membership and Profile Sharing
- Membership is currently valid for 1 year, during which only matching profiles are shared with the user. Users do not have access to the entire database.
- The number of matches may vary (from 0 to 100) depending on the availability of suitable profiles.
- Membership plans and terms may change in the future, and users must accept these changes to continue using the services.
4. Profile Information and Identity Verification
- Users must provide mandatory biodata, including clear and sharp photos. Photos should not be blurred, have sunglasses, or include caps.
- Identity proofs like Aadhaar, PAN, Driver’s License, or equivalent documents must be submitted within 15 days. Failure to do so will result in profile deletion without refund.
- Re-application is allowed within 15 days of payment but is non-refundable if the rules are not followed.
5. Content Ownership and Usage
- All photos and content submitted are owned by the matrimony service. We reserve the right to modify, crop, or improve the images for profile creation.
- Users cannot share internal workflows or data outside the platform, except for the profile created by the matrimony service, which can be shared using the provided formats (JPEG, PDF).
- The platform may use submitted identity proofs for legal actions against fraudulent activities.
6. Accuracy of Information and Responsibility
- Users are responsible for verifying the accuracy of the information (such as salary, caste, etc.) by directly communicating with other users.
- The matrimony platform does not verify certain details, such as income certificates or caste validation, and is not liable for incorrect information provided by users.
7. Payment Gateway and Legal Compliance
- Payments are processed through Razorpay, and all transactions are subject to applicable GST.
- The platform is not liable for any issues arising from payment gateway errors or disputes.
8. Prohibited Conduct and Termination of Service
- Users who engage in harmful behavior, such as frequently calling members despite rejection, sending sexual content, or using abusive language, will have their accounts terminated without refund.
- Fraudulent behavior, such as faking identity or attempting to register under a false caste, will result in immediate deletion of the account without refund.
9. Refund and Cancellation Policy
10. Dispute Resolution
- Disputes can be addressed by contacting us via email or phone. No mediation or arbitration is provided for user conflicts, and users must resolve such disputes among themselves.
- Refund requests based on user carelessness or misinterpretation of the service are not entertained, as the platform is strictly for Brahmin community profiles.
11. Changes to Terms and Conditions
- We reserve the right to update or change these terms, including membership fees, subscription charges, or service fees, at any time. Users will be notified of changes, and continued use of the service implies acceptance of the new terms.
12. Legal Compliance
- This platform operates under applicable Indian laws, including the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023.
- Users and the platform are expected to abide by these laws, and any disputes will be governed under Indian jurisdiction.
13. Contact Information
- For any queries or concerns regarding these terms, you can reach us at:
- Email: info@gururaghavendramatrimony.com
- Phone: +91 9902022424
- Address:
Sri Guru Raghavendra Matrimony (OPC) Private Limited,
No. 58, 5th Main, 8th Cross, Venkateshwara Layout,
Chikkabanavara, Bangalore North,
Bangalore Rural-560090, Karnataka.