Privacy Policy for Sri Guru Raghavendra Matrimony (OPC) Private Limited
Last Updated: 24-Aug-2024
At Sri Guru Raghavendra Matrimony (OPC) Private Limited ("Website", "Service", "we", "our", "us"), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website [www.gururaghavendramatrimony.com], use our mobile applications ("Apps") on Android and iOS platforms, and interact with our services. This policy complies with the Digital Personal Data Protection Act (DPDPA) of 2023, India.
1. Information We Collect
We collect the following types of personal information:
Personal Identification Information
- Full name
- Date of birth (requires admin approval for modifications)
- Time of birth (for generating horoscopes)
- Place of birth (for generating horoscopes)
- Gender
- Marital status
- Languages known
- Contact information (phone number, email)
- Photographs (profile picture, additional photos, and selfie for verification)
- Address
- ID proof (such as PAN, Aadhaar) for verifying the identity of registered members
Profile Information
- Caste, sub-caste, and gotra
- Education and occupation details
- Annual income (mandatory and cannot be hidden from profile visibility; requires admin approval for modifications)
- Rashi and nakshatra
- Hobbies and interests
- Family details (parents' names, siblings, etc.)
- Blood group (if provided in the future)
- Work location (requires admin approval for modifications)
- Other relevant personal details for matchmaking purposes
Payment Information
- Payment method details (e.g., card details, UPI) collected and processed through Razorpay. Note: We do not store any payment information directly on our servers. Razorpay handles the payment processing securely.
Technical Information
- IP address
- Browser type
- Device information (including device identifiers for mobile apps)
- Pages visited and usage patterns
App-Specific Information
- Location data (if you choose to share it)
- Device permissions (e.g., access to camera, photos, contacts)
- App usage data, such as navigation, clicks, and interactions
2. How We Use Your Information
We use your information for the following purposes:
- To facilitate the matchmaking process.
- To generate horoscopes based on the provided date, time, and place of birth.
- To match profiles based on annual income using the provided information (mandatory and always visible to ensure transparency and effective matchmaking as per the "legitimate interest" principle of the Digital Personal Data Protection Act, 2023).
- To verify the identity of registered members using ID proofs and selfie verification.
- To enable communication between registered members.
- To process payments securely using Razorpay.
- To send notifications, alerts, and updates related to your profile, payment status, or app usage.
- To improve our services, website, and app user experience.
- To secure the platform and prevent fraudulent activities.
- To provide customer support and handle inquiries.
3. Compliance with the Digital Personal Data Protection Act, 2023
Our privacy practices align with the key principles of the Digital Personal Data Protection Act (DPDPA) of 2023, including:
- Lawful Processing: Data is processed only for legitimate and lawful purposes.
- Data Minimization: We collect only the necessary information required for our services.
- Purpose Limitation: Data is processed solely for matchmaking and related activities as outlined in this policy.
- Consent-Based Processing: Users provide explicit consent for the collection and use of their personal information.
- Transparency: Our practices are transparent, and users are informed about how their data is handled.
- Data Security: We implement appropriate measures to protect your data from unauthorized access and misuse.
- User Rights: Users have the right to access, update, or request deletion of their data, subject to conditions mentioned below.
4. Sharing of Information
We share your information under these circumstances:
- With other registered users for matchmaking purposes.
- With Razorpay for payment processing.
- With third-party service providers that assist in operating our platform and apps.
- When required by law or in compliance with legal obligations.
- To protect the rights, property, and safety of Sri Guru Raghavendra Matrimony (OPC) Private Limited, our users, or others.
5. Security of Your Information
We take data security seriously and employ measures to protect your personal and payment information. Razorpay handles payment details securely using industry-standard encryption methods. However, no method of transmission over the Internet or electronic storage is entirely secure.
6. Your Rights and Choices
You have the following rights:
- Access and update your personal information (important fields such as date of birth, annual income, work location, and other critical data require admin approval for modifications).
- Request deletion of your profile and data. Please note that if you choose to delete your profile, no refunds will be provided.
- Opt out of marketing communications.
- Manage permissions for data collection and sharing in the app (e.g., location, camera access).
To exercise these rights, contact us at [info@gururaghavendramatrimony.com].
7. WhatsApp Communication and Delays
- Matching profiles are shared one-to-one via WhatsApp based on the user's search criteria, manually filtered by our team. These profiles are not shared in a WhatsApp group.
- Due to workload, responses from our matrimony team may be delayed by up to a week or 15 days. Users are requested to wait patiently and may send reminders every 3 days if they haven’t received matching profiles yet.
- The number of matching profiles depends on the user’s profile, search criteria, and availability in our matrimony database. Profiles are sent in batches of 5 or 10, depending on availability. If fewer profiles are available, batches may not apply.
- The term "unlimited matching profiles" is subject to the availability of matching profiles that meet the user's criteria.
8. Future Development and App Usage
- Our Android and iOS apps are under development. Once fully tested and launched, the service will be handled through the app. Until then, services will be delivered via WhatsApp.
9. Cookies, Tracking, and Mobile App Data
We use cookies, tracking technologies, and mobile app analytics to understand how you use our website and apps. This includes analyzing app usage patterns and collecting information to improve app performance and user experience.
10. Third-Party Links
Our website and apps may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and apps. Your continued use of our service constitutes acceptance of any changes.
12. Contact Us
If you have questions or concerns regarding this policy or your personal information, you can reach us at:
- Email: info@gururaghavendramatrimony.com
- Phone: +91 9902022424
- Address: Sri Guru Raghavendra Matrimony (OPC) Private Limited, No. 58, 5th Main, 8th Cross, Venkateshwara Layout, Chikkabanavara, Bangalore North, Bangalore Rural-560090, Karnataka.